FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Are you trading company or manufacturer?

We are direct professional manufacturer of natural stones since 2002.

What products can you supply?

We offer one-stop stone materials for projects, marble, granite, onyx, quartz and outdoor stones, we have one-stop machines to make big slabs, any cut tiles for wall and floor, waterjet medallion, column and pillar, skirting and moulding, stairs, fireplace, fountain, sculptures, mosaic tiles, marble furnitures, etc.

Can I get a sample?

Yes, we offer the free small samples less than 200 x 200mm and you just need to pay the freight cost.

I buy for my own house, quantity is not too many, is it possible to buy from you?

Yes, we also serve for many private house clients for their stone products.

What is the delivery time?

Generally, if quantity is less than 1x20ft container:

(1) slabs or cut tiles, it will take about 10-20days;

(2) Skirting,moulding, countertop and vanity tops will take about 20-25days;

(3) waterjet medallion will take about 25-30days;

(4)Column and pillars will take about 25-30days;

(5) stairs, fireplace, fountain and sculpture will take about 25-30days;

How can you guarantee quality & claim?

Before mass production, there is always a pre-production sample; Before shipment, there is always a final inspection.
Replacement or repair will be done when any manufacturing defect found in production or packaging.